Return, Refund & Cancellation Policy
At DHH Collection, we want you to have a smooth shopping experience. This Return, Refund & Cancellation Policy explains when a product can be returned or exchanged and how refunds are processed.
Cancellation Policy
If you wish to cancel an order, please do so before the order is shipped. Once the product has been shipped, the order cannot be cancelled through our website.
Return Policy
Returns and exchanges are applicable only to eligible products. The return eligibility and applicable conditions are specified on the respective product pages. For most products, the standard return window is 3 days from the date of delivery.
If you miss the applicable return window or have any issues with your order, please contact us at support@dhhcollection.com.
If pickup service is unavailable at your location, you may be required to self-ship the product to our designated return address.
Return or exchange charges may apply on a case-by-case basis.
Refund Policy
Refund requests may be accepted in cases of product quality issues, size, colour or design mismatch, or where an item is missing, incorrect, or damaged in a combo order, subject to verification.
Once the returned product has been received and verified, the refund will be processed within 5–7 working days.
Refunds will generally be processed through the same payment method or transaction mode used for the original purchase.
Important Conditions for Returns
- The product must be unused and unwashed, wherever applicable.
- The product must be returned with its original packaging and tags intact.
- Products without original tags or packaging may not be accepted.
- Customized products cannot be returned or exchanged.
- Return or exchange requests must be raised within the applicable return period mentioned on the respective product page.
- Requests received after the applicable return window may not be accepted.
Mandatory Unboxing Video for Return/Replacement Requests
For any return or replacement request, customers are required to provide a clear and continuous unboxing video showing the package from the time it is received until the product is completely unpacked.
The video should clearly show the condition of the package, shipping label, product, tags and any damage, defect, missing or incorrect item, wherever applicable.
Return or replacement requests without a valid and clear unboxing video may not be accepted or processed. The unboxing video may be used for verification of the return or replacement request.
Policy Updates
DHH Collection reserves the right to update or modify this Return, Refund & Cancellation Policy from time to time. Any changes will be reflected on this page.
Contact Us
Website: dhhcollection.com
Email: support@dhhcollection.com